Return and Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
Product is defective
Product must be in original packaging
Product must be unused
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Certain items are NOT ELIGIBLE for return under any circumstances:
* Bicycles & Scooters - These are subject to a manufacturer warranty
* ALL Electric/Electronic Parts/Products
* Generally any parts that have wires attached to them or a circuit board inside of them, are considered "electronic".
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the valid proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first.
Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 20% restocking fee.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on June 15, 2022